Club Roles, Visibility & Permissions

Every Teamo club is built as a structure of teams and groups — and access follows where a member sits in that structure. Think of it as a tree: the higher up you are, the more of the club you can see.

• A team manager sees everyone in their team.
• A section manager sees their whole section — but not other sections.
• A club admin sees everything, wherever they sit.

This is what controls messaging, viewing profiles and contact details, and email permissions across the club. On top of this structure, a handful of specialist roles add or restrict access by job — a treasurer, a safeguarding officer, or someone who just needs to see the fixtures.

Teamo roles fall into two groups.

Everyday team roles — set from a member's profile, against the team or group they belong to:

• Player (P) — a member of the team. Sees their own team and can message teammates.
• Captain (C) — full access to their team's player info, events and match fees. Use Captain when the person also plays, so their availability still shows on the team sheet.
• Guardian (G) — a parent or guardian linked to a player.
• Manager (M) — full access to their team: player information, events, match fees. This is the role for a coach or team admin.

Specialist and club-wide roles — set in Manage Club Roles, for people whose job sits outside a single team:

• Club Admin — the highest level of access; can see and manage the whole club. The number of admins you can have depends on your package.
• Club Section Manager — full access within a whole section (for example a Head of Juniors or Men's Club Captain). Not an admin, and you can assign it to as many people as you need.
• Sub-Section Manager — the same, but limited to a sub-section (for example a U18 Head Coach).
• Treasurer — manages the club's finances without full admin access. Sees match fees, memberships and payments, but isn't involved in team selection.
• Safeguarding / Welfare Officer — can communicate with all club members, with a clear label against their name.
• Comms Officer — can build and send messages and social posts across teams, not just their own.
• Fixture Secretary (read-only) — can view all fixtures without editing them. Ideal for whoever runs the teas, an umpire secretary, or anyone who just needs to know who's playing.
• Webmaster — full access to your TeamoSite website.

Access is driven by where a member sits in the club structure — then specialist roles adjust it by job.

The clearest way to picture it is your contact book. Your contact book is whoever you're allowed to see and message:

• A player in the Ladies' 1s has the Ladies' 1s as their contact book. They can chat to teammates and see fixtures, but they can't see everyone else's contact details, and they won't see what the juniors are up to.
• A manager of the Men's 1s sees the whole of the Men's 1s, including contact details.
• A manager of the Men's section sees the whole Men's section — but not the Women's section.
• A club admin sees the entire club, wherever they sit.

The same scope governs who each person can message, whose profile they can open, and who they can email. A member can be linked to as many teams and groups as they need, and their visibility is the combination of everywhere they sit.

These everyday team roles are set straight from the member's profile — not from Manage Club Roles.

1. Find the member (search their name, or open their team and find them there).
2. Open their profile and scroll to Teams/Groups.
3. Tap the cog icon next to Teams/Groups.
4. Against the relevant team, tap the role: P (Player), C (Captain), G (Guardian) or M (Manager).

Which one?

• Coach or team admin → Manager (M).
• Captain → Captain (C).
• Someone who plays and manages → give them Captain (C), so their availability still shows on the team sheet.

You can set different access for different teams here — handy when someone manages one team and just plays in another.

Manage Club Roles is only for specialist and club-wide roles — the ones that sit outside the normal team structure and need a label against the person's name: Club Admin, Club Section Manager, Treasurer, Safeguarding Officer, Comms Officer, read-only Fixture Secretary, Webmaster.

For everyday coaches, managers and captains, use the profile method above instead.

To assign a specialist role:

1. Tap your Profile Icon > Manage Club > Manage Club Roles.
2. Search for the user.
3. Select the role you want to give them.
4. Tap Done to save.

To remove a role, open Manage Club Roles and tap the 'x' next to it. If someone holds more than one role (say Admin and Webmaster), that counts as two roles — tap the 'x' for each one separately.

All three are specialist roles, so you set them up the same way — in Profile Icon > Manage Club > Manage Club Roles — then assign the role that matches the job:

• Treasurer — for whoever looks after the money. They get the club's financial information (match fees, memberships, payments) but not the member centre, event editing or team selection.
• Safeguarding / Welfare Officer — for your designated welfare lead. They can communicate with everyone in the club, and the role labels them clearly against their name.
• Read-only fixtures — assign the read-only Fixture Secretary role. They can see all the club's fixtures (who's playing, where and when) without being able to edit anything. Perfect for whoever runs the teas, an umpire secretary, or a fixtures volunteer.

Give people the narrowest role that does the job — it keeps members' information seen only by those who need it.

Not directly — a team or group can't be removed while members are still attached to it.

First, move those members into the team or group you're keeping. Once the old team is empty, it can be removed.

If you're tidying up your structure — for example merging a U8 team into a combined U7/U8 — get in touch with our support team and we'll move the members across and clean up the empty teams for you.