Accept donations from supporters through your club's app and webshop. This guide walks you through creating a donation product that appears at checkout, making it easy for members and supporters to contribute to your club.
Before setting up donations, ensure you have:
- Admin access to your club in Teamo
- Stripe Connected Account - Required to process payments
- Gift Aid Registration (Optional) - If your club is a registered charity, connect Swift-Aid to claim 25% extra on donations from UK taxpayers
From your club dashboard, go to The Club > Manage Club > Products. You'll see any existing products organised by type.
Tap the + Create button to start creating a new product.
On the product type selection screen, choose Donation. This creates a flexible-amount product where supporters can choose how much to give.
Fill in the donation form with the following details:
- Title - A clear, compelling name (e.g. "Support Our Youth Teams")
- Description - What the donation supports (e.g. "Help us provide coaching, equipment, and opportunities for young players")
- Suggested Amount - A default amount that donors can change (e.g. £10.00)
- Season - Which season this applies to
Tip: Keep your description brief but impactful. Tell donors exactly what their contribution supports.
This is the key step for getting donations at checkout:
- Scroll down to the Promote section
- Find "Available in Web Shop Checkout"
- Turn this toggle ON
When enabled, supporters will see an "Add a donation" prompt when they checkout in your webshop.
Your donation product can appear in multiple places:
- Web Shop Checkout - At checkout when buying other items
- Payment Page - On the Teamo app payments section
- Checkout Upsell - At app checkout for other purchases
- Newsfeed - As a promoted post to all members
Best Practice: Enable only ONE donation for Web Shop Checkout to avoid overwhelming supporters with multiple asks.
If your club is a registered charity, you can claim an extra 25% on donations through Gift Aid.
To set up Gift Aid:
- Go to Manage Club > Payment Settings
- Find the Gift Aid / Swift-Aid section
- Enter your charity registration details
- Connect your Swift-Aid account
When Gift Aid is enabled, donors see an "Add Gift Aid (+25%)" checkbox. If they're UK taxpayers, they can tick this to boost their donation at no extra cost to them.
What's the difference between donations and fixed-price products?
Donations have a flexible amount - supporters enter any value. Fixed products have a set price.
Can I have multiple donation products?
Yes, but enable only one for Web Shop Checkout to keep the experience simple.
Why isn't Gift Aid showing for donors?
Check that Swift-Aid is connected and your charity is registered. Donors who've already registered won't see the form again.
What makes a good donation description?
Focus on impact. "Your donation helps provide coaching and equipment for young players" works better than "Please donate to our club".
